Customer Service
Do you have questions or want more information? Our team is always ready to help!
Transportweg 11, 9645 KZ Veendam
Tel: 085 - 808 80 91
Email: info@bolasunderwear.com
VAT: NL003185279B39
CoC: 77348052
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FAQs
How do I place an order?
How do I place an order?
Very Simple1) Go to the product page you want to order; select your size and quantity. Then click on 'Add to cart'.
2) You can now proceed directly to the checkout page or add more products to your shopping cart by clicking 'View cart'.
3) Once you have all the products you want to order in your shopping cart, click 'Proceed to Checkout' and fill in all the requested details.
4) After checking the details, click on 'Shipping Methods'.
5) Depending on the payment method, you can now pay or you will see information about your payment.
6) Your order is complete. When you receive the products depends on your payment, we ship 'immediately' as soon as payment is received: payments for orders received from Sunday to Friday before 3:00 PM will be shipped the same day.
What are the shipping costs?
What are the shipping costs?
For the Netherlands and Belgium: orders with a total order value above € 50,- are delivered free of charge. For orders under € 50,- we charge a contribution to shipping costs from € 3.95 (letterbox packages). Orders over €50,- are shipped free of charge.
When will my order be delivered?
When will my order be delivered?
If you order and pay by 3:00 PM from Sunday to Friday, your products will be delivered the next day (within the Netherlands). For Belgium, a delivery time of 2/3 days applies. Have you not received anything 3 working days after your payment? Please contact us.
When will my order be delivered?
When will my order be delivered?
You can of course pay with iDeal. You can also pay with PayPal and with your credit card (Mastercard or Visa). Additionally, you can choose 'Pay Later' via Klarna; we will then ship your order and you will receive an email with various payment options, such as iDeal and bank transfer. You are expected to pay within 14 days of your order.
How can I pay?
How can I pay?
You can, of course, pay with iDeal. You can also pay with Paypal and with your credit card (Mastercard or Visa). In addition, you can choose 'Pay Later' via Klarna; we will then send your order and you will receive an email with various payment options, such as iDeal and bank transfer. You are expected to pay within 14 days of your order. .
Can I return my products?
Can I return my products?
Yes, up to 30 days after receiving your purchase, you can let us know that you wish to cancel the purchase. You then have another 14 days to actually return the products.
Are the prices on bolasunderwear.com inclusive of VAT and shipping costs?
Are the prices on bolasunderwear.com inclusive of VAT and shipping costs?
Prices on our website include VAT and exclude any shipping costs.
My size is sold out, will it be restocked?
My size is sold out, will it be restocked?
Products that are sold out are often part of a seasonal collection. Unfortunately, in most cases, it is not possible for us to reorder them. We strive to always have the basic Bolas products in stock. Of course, you can always contact us if you would like to know if certain items will be restocked.
Can I have the products shipped to a different address?
Can I have the products shipped to a different address?
Yes, when ordering you can indicate that the billing and delivery addresses are different. For example, you can have a gift sent directly to the recipient and you yourself will receive the invoice. With our free gift service, you can have the items gift-wrapped.
Do I need to create an account to order?
Do I need to create an account to order?
No, we believe that ordering should be easy. Creating an account is therefore not necessary to place an order at bolasunderwear.com. If you do create an account, it will be easier next time as you won't have to re-enter your details.
What about the warranty?
What about the warranty?
We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is damaged during transport or that something else occurs which allows you to claim under warranty. By law, you are obliged to notify us of the defect within two months of its discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
I have a Complaint, now what?
I have a Complaint, now what?
Warranty:
We care about our products and, logically, do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks during transport or that something else occurs, entitling you to a warranty claim. Legally, you are obliged to notify us of the defect within two months of its discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Complaints:
It can always happen that something doesn't go entirely as planned. We recommend that you first notify us of any complaints by emailing info@bolasunderwear.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union's platform.
Other questions?
Other questions?
MailInfo@bolasunderwear.com. Prefer to call? Just do so at 085-8088091!